Institutional & Trade Ordering

Science Equip supplies laboratory equipment and consumables to schools and TAFEs, universities and research institutes, hospitals and pathology labs, commercial and industrial laboratories, mining and environmental testing, and government departments. This page sets out how ordering on a purchase order works, so your purchasing officer has everything they need in one place.

Ordering on a purchase order

  1. Send us your list. Use our Request a quote form, or email sales@scienceequip.com.au with the items, catalogue numbers and quantities you need. A parts list or a drawing is fine.
  2. We send a written quote. Usually within 1 business day. The quote shows prices excluding GST, freight if it applies, and lead times for anything not in stock.
  3. Raise your purchase order against the quote and email it to us. We confirm the order, dispatch it, and issue a tax invoice.

You do not need to place the order through the website checkout. Purchase orders are handled by our sales team directly.

Accounts and payment

Institutional and trade customers can apply for a 30-day account. Email sales@scienceequip.com.au with your institution or company name, ABN and billing contact and we will set it up. Until an account is open, orders are supplied against a tax invoice, payable by bank transfer, PayID or card.

Prices, GST and tax invoices

  • All prices on this site are shown excluding GST. GST is added at checkout and on every quote and invoice.
  • A compliant tax invoice is issued for every order, showing our ABN, the GST component and your purchase order reference.
  • Bulk and volume pricing is available on request. If you are ordering in quantity, fitting out a new laboratory, or placing the same order each term or quarter, ask for a quote rather than buying at list price.

Dispatch and delivery

  • In-stock items are dispatched within 1 to 2 business days. Tracking details are emailed when your order ships.
  • Anything on backorder is flagged on the quote, or confirmed by email with an expected date, so a teaching schedule or project deadline is never caught out.
  • Free standard shipping on orders over $225 excluding GST, up to 10 kg, to metropolitan addresses that are not a PO Box or parcel locker.
  • For regional and rural postcodes, bulky or fragile items, or orders over 10 kg, we quote the freight and confirm it with you before dispatch. You are never charged a surcharge you have not agreed to.

Collection from our warehouse

Pickup is free and by appointment from 47/22-30 Wallace Avenue, Point Cook VIC 3030. Bring your order number and photo ID, or a business card matching the name on the order. If a technician or courier is collecting on your behalf, email us their name beforehand and we will release the order to them.

Custom glassware and quartzware

We make custom glassware and quartzware to your own drawings or specifications. Send a sketch, a dimensioned drawing, or a photograph of the item you need replaced, along with the quantity, and we will quote it. Dimensions, joint sizes and material are confirmed with you in writing before anything is made.

Safety data sheets and certificates

Safety Data Sheets and certificates of conformity are available on request for the products we supply. Email sales@scienceequip.com.au with the product name or catalogue number and we will send them through.

Returns

If an item arrives damaged, faulty, or is not what you ordered, contact us and we will replace it or refund it, and we pay the return freight. Change-of-mind returns are accepted on unused items in their original packaging, with return freight at your cost and a 20% restocking fee. Nothing in our returns policy limits your rights under the Australian Consumer Law.

Who to contact

Email sales@scienceequip.com.au, or call 03 9394 8991 or 0410 185 743, Monday to Friday 9:00 am to 5:00 pm Melbourne time. Please include your purchase order number or our quote number in any correspondence.